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Zappos.com Report Card & Customer Reviews

Ratings Report Card*

Zappos.com Zappos.com

Rated by 175,000 customers since 2000

  • Overall Rating: 9.4Overall Rating
  • Would Shop Here Again: 9.4Would Shop Here Again
  • On Time Delivery: 9.6On Time Delivery
  • Customer Support: 9.5Customer Support

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Overall Rating
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Positive 96% 96% 97%
Neutral 1% 1% 1%
Negative 3% 3% 2%
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 09, 2009

Still need to return a couple pairs. One=too small; second= not my style. Disappointed that Zappos doesn't have the too small pair in the next size up. The third pair I kept were exactly what I wanted and fit perfectly (I'm wearing them now)!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 09, 2009

Have used Zappos numerous times over past few yrs being VERY satisfied overall. MINOR disappointment w/recent Order was restriction of UPS del'y to Street address which extended delivery time by 2-3 days as opposed to a USPS Priority if PO Box was used.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 09, 2009

I love the shoes, the color was just as pictured online, and Zappos had the smaller sizes. Unfortunately, the shoes were so scuffed when I got them I can't possibly keep them. They were supposed to be brand new, but they look worn out.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 09, 2009

I would only be interested in the store credit option if there was no expiration date on the credit.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 08, 2009

I was really impressed with the service I received If I need to purchase again I will purchase from zappos.com
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 08, 2009

Your staff made it easy for me to exchange my item and I received the new item the next day.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 07, 2009

Zappos rocks! UPS sucks. My UPS driver informed me that the person who took his route over the Thanksgiving weekend chose not to deliver a lot of packages, and they were just left on the truck when he came back to work.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 07, 2009

it was a gift and they have to return it if wrong size
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Dec 06, 2009

Zappos is easy and they have a good selection of brands. I will shop Zappos again in the near future.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Dec 06, 2009

Great choices on large size shoes for my son who wears a 16. It's not easy to afford these shoes for him as a single mom but zappos.com had nice deals and a great selection of shoes in his size. Thanks!
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